Terms & Conditions

PHZAAR (CAMBODIA) CO., LTD, a private limited company duly incorporated and registered under the law of the Kingdom of Cambodia, with commercial registration number 1000116805 and having registered address at the Fortune Tower, Building C7, 8th Floor, Room 808, Street 161, Phum 5, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh. Our App system called Phzaar (hereinafter referred to as “Phzaar”);

TERMS OF USE

These Terms of Use (“Terms”) govern your use of the websites and mobile applications provided by Phzaar (or referred to as “us”) (collectively the “Platforms”). Please read these Terms carefully. By accessing and using the Platforms, you agree that you have read, understood and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Platforms or available by hyperlink. If you do not agree or fall within the Terms, please do not use the Platforms.

The Platforms may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.

Users below 18 years old must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Platforms immediately.

Phzaar reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.

1. Phzaar

Who we are
We are performing as Goods Transportation Service that provides a great selection of curated restaurants, groceries, lifestyle and other non-food vendors in Cambodia.
What we do
Through our Platforms, Phzaar links you to the vendors (“Vendors”) for you to order a variety of goods including prepared meals, non-prepared food and miscellaneous non-food items (hereinafter collectively referred to as “Goods“) to be delivered to you. When you place an order for Goods from our Vendors (“Order”), Phzaar acts as an agent on behalf of that Vendor to facilitate, process and conclude the order and subsequently for either us or the Vendor to deliver your order to you. Vendors may be owned and operated by third party vendors, our affiliate companies, or us.
How to contact us
For customer support, you may reach out to us via email or through our in-app customer support chat feature, Telegram, Facebook, or call to our customer service hotline.

2. Use of the Platforms and Phzaar Account

You will need to register for a Phzaar account for you to use the When you register for a Phzaar account we will ask you to provide your personal information including a valid email address, a mobile phone number and a unique password. To purchase an order, depending on which payment method you opt for, you may need to provide us with your credit card details. Your unique password should not be shared with anyone and you agree to keep it secret at all times. You are solely responsible for keeping your password safe. Save for cases of fraud or abuse which are not your fault, you accept that all orders placed under your Phzaar account are your sole responsibility.
Phzaar shall not be liable for orders that encounter delivery issues due to incomplete, incorrect or missing information provided by You are obliged to provide information that is complete, accurate and truthful for the proper processing of the order, including your delivery address and contact information.
If you wish to delete your Phzaar account, please send us an email requesting the We may restrict, suspend or terminate your Phzaar account and/or use of the Platforms, if we reasonably believe that:
1. someone other than you is using your Phzaar account; or
2. where you are suspected or discovered to have been involved in any activity or conduct that is in breach of these Terms, our policies and guidelines, or involved in activity or conduct which we deem in our sole discretion to be an abuse of the platform

3. Restrictions

Activities Prohibited on the Platforms
The following is a non-exhaustive list of the types of conduct that are illegal or prohibited on the Platforms. Phzaar reserves the right to investigate and take appropriate legal action against anyone who, in Phzaar’s sole discretion, engages in any of the prohibited activities. Prohibited activities include, but are not limited to the following:
1. using the Platform for any purpose in violation of local, state, or federal laws or regulations;
2. posting any content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
3. posting content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Phzaar in its sole discretion or pursuant to local community standards;
4. posting content that constitutes cyber-bullying, as determined by Phzaar in its sole discretion;
5. posting content that depicts any dangerous, life-threatening, or otherwise risky behavior;
6. posting telephone numbers, street addresses, or last names of any person;
7. posting URLs to external websites or any form of HTML or programming code;
8. posting anything that may be “spam,” as determined by Phzaar in its sole discretion;
9. impersonating another person when posting content;
10. harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;
11. allowing any other person or entity to use your identification for posting or viewing comments;
12. harassing, threatening, stalking, or abusing any person on the Platforms;
13. engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of Phzaar, exposes Phzaar or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or
14. encouraging other people to engage in any prohibited activities as described herein.
Phzaar reserves the right but is not obligated to do any or all of the following:
1. investigate an allegation that any content posted on the Platforms does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content;
2. remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;
3. suspend or terminate a user’s access to the Platforms or their Phzaar Account upon any breach of these Terms;
4. monitor, edit, or disclose any content on the Platforms; and
5. edit or delete any content posted on the Platforms, regardless of whether such content violates these standards.

4. Intellectual Property

All trademarks, logos, images, and service marks, including these Terms as displayed on the Platforms or in our marketing material, whether registered or unregistered, are the intellectual property of Phzaar and/or third parties who have authorised us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of Phzaar’s trademarks on any other website not approved by us is strictly prohibited. Phzaar will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.

Phzaar neither warrants nor represents that your use of materials displayed on the Platforms will not infringe rights of third parties not owned by or affiliated with Phzaar. Use of any materials on the Platforms is at your own risk.

5. Restrictions on Goods

Some of the Goods we offer on our Platforms are subject to restrictions for purchase (“Restricted Goods”), depending on the applicable laws of the country you purchase the Restricted Goods from. These restrictions include minimum age requirements for alcohol/alcoholic products and any other goods that we reserve the right not to deliver to you based on the relevant statutory requirements of the time being in force.
Alcohol / Alcoholic Products (“Alcohol”)
To purchase Alcohol, you must be of the statutory legal age. Phzaar, the Vendor and their delivery riders, as the case may be, reserve the right in their sole discretion:
1. to ask for valid proof of age (e.g. ID card) to any persons before they deliver Alcohol;
2. to refuse delivery if you are unable to prove you are of legal age; and/or
3. to refuse delivery to any persons for any reason whatsoever.
Cigarettes/Tobacco Products (“Tobacco”)
1. We may offer Tobacco on some of our Platforms where the laws allow. By offering Tobacco for sale on our Platforms, we do not purport to advertise, promote or encourage the purchase or use of Tobacco in any way.
2. To purchase Tobacco, you must be of the statutory legal age. Phzaar, the Vendor and their delivery riders, as the case may reserve the right in their sole discretion:
  1. to ask for valid proof of age (e.g. ID card) to any persons before they deliver Tobacco;
  2. to refuse delivery if you are unable to prove you are of legal age; and/or
  3. to refuse delivery to any persons for any reason whatsoever
Any offer for any Alcohol and Tobacco made on the Platforms is void when it is prohibited by law.

6. Orders

When you place an order with Phzaar, the applicable orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.).
Minimum Order Value – Some of our Vendors require a minimum order value (“MOV”) before an order can be placed and delivered to you. Where an applicable order fails to meet the MOV, you will unable to order or to add more Goods to your order.
Special Instructions – Phzaar and the Vendor (as the case may be) reasonably endeavour to comply with your special instructions for an order. However in some cases where this is not feasible, possible or commercially reasonable, Phzaar and/or the Vendor reserve the right to proceed to prepare the order in accordance with standard operating procedures. Neither Phzaar nor the Vendor shall be responsible to replace or refund an order which does not conform to special instructions provided by you.
Allergens – Phzaar is not obligated to provide ingredient information or allergen information on the Platforms. Further, Phzaar does not guarantee that the Goods sold by Vendors are free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the Vendor before placing an order on our Platforms.
Please note that your order may be subject to additional terms and conditions provided by the Vendor.
Prior to placing the order:
1. You are required to provide the delivery address in order for the Platform to display the Vendors available in your delivery area.
2. Once you select a Vendor, you will be taken to that Vendor’s menu page for you to select and add your Goods to the cart.
Placing the Order- To complete an order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “PLACE ORDER”. An order is successfully placed when you receive in-app confirmation/invoice containing your order receipt from us.
Cancelling an Order
1. Please contact us immediately via our in-app customer support chat feature if you wish to cancel your order after it has been placed. You have the right to cancel your order provided a Vendor has not yet accepted your order.
2. Refunds
  1. Online Payment orders
    You have the right to a refund for a cancelled order only if a Vendor has not yet accepted your order. Should you still decide to cancel your order after it has been accepted by the Vendor, you understand that no refunds (whether in whole or in part) will be issued to you and you forfeit the delivery of your cancelled order.
  2. Cash-on-Delivery orders
    You have the right to cancel your order only if a Vendor has not yet accepted your order. Should you still decide to cancel your order after it has been accepted by the Vendor, you understand that you shall forfeit the delivery of your cancelled order and cash-on-delivery may be removed from your list of available payment methods for your future orders.
Phzaar reserves the right to cancel any order and/or suspend, deactivate or terminate your Phzaar account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your Phzaar account and/or with your order.

7. Prices and Payments

Prices quoted on the Platform shall be displayed in the applicable country’s national currency and subject to applicable tax. Prices and offers on the Platforms may vary from the prices and you accept that offers offered by our Vendors (either on their own websites, mobile applications, or at their brick-and-mortar outlets).
The way we display the prices of our Goods may vary depending on the Vendor, and the prices reflected on our Platforms may:
1. include GST, VAT or such other equivalent tax; or
2. exclude GST, VAT or such other equivalent tax.
  A breakdown of the prices and additional charges are displayed before Checkout. When you place an order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.
3. Delivery fees are chargeable on every order unless:
  1. you selected the Pick-Up option (collect your order directly from the Vendor);
  2. you have a valid promotional or discount voucher and apply it at Checkout; or
  3. unless stated otherwise.
4. Prices indicated on the Platforms are as at the time of each order and may be subject to change.
5. You can choose to pay for an order using any of the different payment methods offered on the Platforms including:
  1. Our payment partners: Payluy, ABA, Visa, Mastercard, or any new payment partners;
  2. Cash-on-Delivery; or
  3. Such other payment method we offer from time to time.
6. If you have don’t have existing credit in your Phzaar account or valid promotional or discount vouchers, you can use this pay for part or all of your order as the case maybe.
7. Payment Methods
  Phzaar reserves the right to offer additional payment methods and/or remove existing payment methods at anytime in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. Phzaar does not store your credit card or payment information. In case of Phzaar makes use of any services for the handling and processing of payments transactions for your purchase on the platform and for customer support issues related to these payments such as dispute management, refunds cancellations and returns, and if applicable, local consumer law matters.
8. You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an order. As required, Phzaar takes responsibility for payments made on our Platform including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.

8. Delivery, Pick-Up and Vendor Delivery

Delivery Areas
You understand that our Vendors offer their Goods in specific delivery areas and our Vendors vary from delivery area to delivery area. By entering your delivery address on the Platforms, you will see the Vendors that we make available to you at that time. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure.
Delivery Time
Phzaar shall deliver your order to the delivery address provided by you. You may choose for your order to be delivered “ASAP” or scheduled for a specific time. An estimated delivery time will be provided to you in-app but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an order when you click on ‘My Orders’ on the Platforms. You acknowledge that the delivery time we provide is only an estimate and orders may arrive earlier or later. To ensure that you do not miss a delivery of an order, you should ensure that either you or someone is at the delivery location to receive the order once an order is placed. If your order contains Alcohol or Tobacco (if applicable) and you or the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, Phzaar reserves the right not to deliver your order to you.
Unsuccessful or Failed Deliveries
1. In cases where we attempt to deliver an order but we are unable to do so due to the reasons caused by you, including but not limited to
  1. no one was present or available to receive the order;
  2. customer was uncontactable despite attempts to reach the customer via the phone number provided;
  3. lack of appropriate or sufficient access to deliver the order successfully;
    (iv) lack of a suitable or secure location to leave the order;
  4. in the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.
2. No-show Cancellations
  If you remain uncontactable or fail to receive the order within ten (10) minutes from the time the order arrives at your delivery address, Phzaar reserves the right to cancel the order without refund or remedy to you.
Wrong Order, Missing Items, Defective Goods: Upon receipt of your order, if you discover that there are issues with your order (e.g. wrong order, defective order, or missing items) please contact customer support via one of the methods indicated in Clause 1.3 above immediately. In some cases, Phzaar may request for photographic proof and/or additional information to properly investigate the issue with your order. If we determine that the order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your order or parts of your order.
Order Pick-Up
1. Where available, you will have the option of collecting your order in-person directly from the Vendor’s premises (“Pick-Up”) instead of having the order delivered to you.
2. The Vendor will prepare the order by the Collection Time. In some cases, a reasonable delay may be expected. The Vendor agrees to hold the order for you at the Vendor’s premises for no more than a reasonable period of twenty (20) minutes from the Collection Time (“Holding Time”) and shall not be obliged to provide the order to you if you fail to Pick-Up your order within the Holding Time.
3. In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Goods. You alone are responsible for inspecting the Goods/order when you Pick-Up your order and shall report any issues and/or defects to the Vendor before leaving the Vendor’s premises.

9. Vouchers, Discounts and Promotions

From time to time, Phzaar may run marketing and promotional campaigns which offer voucher codes, discounts, and other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, and in certain cases, may only be used once.
Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers.
Unless otherwise stated, Vouchers can only be used on our Platforms.
Vouchers cannot be exchanged for cash.
Phzaar reserves the right to void, discontinue or reject the use of any Voucher without prior notice Individual restaurants Terms & Conditions apply
We may exclude certain Vendors from the use of Vouchers at any time without prior notice to you.

10. Representations, Warranties and Limitation of Liabilities

Representations and Warranties
You acknowledge and agree that the content on the Platforms are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Platforms and any content, goods, products or services accessed or obtained thereby is at your sole risk and discretion. While Phzaar makes reasonable efforts to ensure the provision of the Platforms and the services we offer, are available at all times, we do not warrant or represent that the Platforms shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Please expect temporary interruptions of the Platform due to scheduled or regular system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure.
- Limitation of Liability
  To the extent permitted by law, Phzaar (which shall include its employees, directors, agents, representatives, affiliates and parent company) exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Platforms, our services, and any website linked to our Platforms and any content or material posted on it. Your exclusive remedy with respect to your use of the Platforms is to discontinue your use of the Platforms. The Phzaar entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the Platforms or for any other claim related in any way to your use of the Platforms.
  These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the Phzaar entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Phzaar, the Phzaar entities, its agents, representatives and service providers’ liability shall be limited to the extent permitted by law.
Vendor’s representations
Phzaar shall neither be liable for actions or omissions of the Vendor nor you in regard to provision of the Goods and where Vendor Delivery applies to your order. Phzaar does not assume any liability for the quantity, quality, condition or other representations of the Goods and/or services provided by Vendors or guarantee the accuracy or completeness of the information (including menu information, photos and images of the Goods) displayed on the Vendor’s listing/offering on the Platform. Nothing in these Terms shall exclude Vendor’s liability for death or personal injury arising from Vendor’s gross negligence or willful misconduct.

11. Vendor Liability

Vendors are responsible for the preparation, condition and quality of Goods. In cases of Vendor Delivery, Vendors are responsible for delivery of the Goods and/or orders. Phzaar shall not be liable for any loss or damage arising from your contractual relationship with the Vendor.

12. Personal Data (Personal Information) Protection

You agree and consent to Phzaar and any of its affiliate companies collecting, using, processing and disclosing your Personal Data in accordance with these Terms and as further described in our Privacy Policy. Our Privacy Policy is available via the links on our Platforms, and shall form a part of these Terms.

13. Indemnity

You agree to indemnifies and shall keep Phzaar indemnified in respect of its directors, officers, employees, representatives, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of the Platforms or your breach of these Terms.

14. Third Party Links and Websites

The Platforms may contain links to other third party websites and by clicking on these links, you agree to do so at your own risk. Phzaar does not control or endorse these third party websites or links and shall not be responsible for the content of these linked pages. Phzaar accepts no liability or responsibility for any loss or damage which may be suffered by you in relation to your access and use of these third party links and websites.

15. Termination

Phzaar has the right to terminate, suspend or delete your account and access to the Platforms, including any delivery service we provide to you in respect of an order, for any reason, including, without limitation, if Phzaar, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms. Phzaar may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.

16. Amendments

Phzaar may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and you agree to the new Terms by continued use of the Platforms. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platforms immediately.

17. Severability

If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any provision in these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision.

18. Governing Law

The Terms and Conditions shall be governed and construed in accordance with the laws of the Kingdom of Cambodia.

19. Contact Us

If you wish to contact us regarding any questions or comments you may have, please send an email to our customer support email, via our in-app customer support chat feature or our hotline: +855 86 555 878.

20. Groceries /Lifestyle/ Convenience Shops

The purchase of Goods from Vendors on ‘groceries’, ‘lifestyle’ and other non-food vendors on the Platform, are subject to these Terms. Additionally, you agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the purchase of Goods from ‘groceries’, ‘lifestyle’ and other non-food vendors which are incorporated into and form a part of these Terms.
Due to delivery constraints, Phzaar may be required to impose a cap on the amount of your order or limit the quantities of Goods in your order from ‘groceries’, ‘lifestyle’ and other non-food vendors in its sole discretion.
Unless otherwise stated, all purchases from ‘groceries’, ‘lifestyle’ and other non-food vendors shall be subject to the ‘groceries, lifestyle’ cancellation, refund and returns policy.
Where the prices of any Goods are subject to the definitive weight of the Goods, we will provide an initial estimate of the price for the purposes of checkout. The final price shall be indicated in-app confirmation containing your invoice. For shortfalls in payment, additional amounts shall be charged to you. For overpayments, excess amounts shall be refunded in accordance with our ‘groceries’, ‘lifestyle’ and other non-food vendors cancellation, refund and returns policy.
We reserve the right, but are not obligated, to restrict or limit the sales of our Goods to any person, geographic region or jurisdiction. Due to the laws in some countries, we shall not offer for sale certain goods, or restricted items to you (e.g. alcohol, tobacco, etc.). Any offer for any Goods made on the Platforms is void when it is prohibited by laws.

21. Prevailing Language

In the event of a dispute as to the Terms, the English version shall prevail. The English language version of these Terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.